A quality management system is a part of an organization's management system that is focused on achieving results based on quality goals, meeting the needs and expectations of its customers.
The quality management system allows you to create a relationship of organizational elements, processes, documents and resources of the organization that will be able to perform the right actions in order to create high-quality products or services.
At least two conditions are necessary in order to begin the development and implementation of a quality management system:
When these conditions are met, you can proceed to the first step of building a quality system - determining the scope of the quality management system. The quality management system should apply to the activities of the production of products or the provision of services to the organization. If an organization produces several types of products or services, then the quality management system may apply to all types or only a part of them. Goods making means not only the production of goods, but also the development of projects, the implementation of intermediary activities, the purchase and supply of goods, etc.
In details about the implementation of the quality management system.
ISO 9000 are standards. These are the standards for the quality management system of the enterprise. These are the standards, namely, on the management system, and not on the quality of products or services. These standards are developed by the International Organization for Standardization – ISO.
There are several standards. They are a series of complementary standards:
In details according to ISO 9000 series standards.
The certification of enterprises is carried out according to the ISO 9001 standard. Since the introduction of the new edition of the standard (ISO 9001:2015), certification according to the previous version (ISO 9001:2008) is terminated.
Certification is carried out by an independent organization - a certification body that is accredited in a particular certification system, has the right to conduct certification audits and issue certificates.
In details on the certification of quality systems.
Organization (Customer) - develops and implements a quality system. The organization is the most interested participant in the preparation and certification of a quality management system.
Training company - trains personnel on quality management issues, explains the requirements of the standard and prepares the organization's personnel for the independent implementation of the QMS.
Consulting company (consultant) – a company that is attracted by the organization (Customer) if it is not able to independently implement the QMS for some reason. A consulting company (consultant) can be involved at any stage of a QMS implementing.
The certification body is an organization accredited for the certification of quality management systems for compliance with ISO 9001.
The roles of a training company and a consulting company (consultant) can be combined - it can be the same company.
The certification body may conduct training, but it does not have the right to consult (prepare for certification).
ISO 9001:2015 Explanations. Interpretation of requirements. Implementation guide.