ISO 9000, quality system, quality management, quality assurance, certification – the number of companies addressing this issue
are growing. Managers and specialists need information that will be applicable to the work.
The purpose of this project is to provide the necessary information on these issues and to help people develop and implement a quality management system.
Quality systems based on ISO 9001 are popular all over the world. The information of this project includes knowledge about quality systems development,
implementation, audit and certification.
Structure and scope of this project
The website provides information on the following areas:
This section provides an overview of the different quality methodologies – TQM, Benchmarking, Kaizen, Just in time and more. It is also contains the basic
terminology of quality management and useful links.
Accreditation is one of important issue of quality. This section presents some information about accreditation for testing and analytical laboratory and
certification bodies. There are topics on Russian Federation Accreditation system, quality management for testing laboratory, applying accreditation criteria
in certification bodies.
Automation makes it possible to manage quality management system more easily. This section includes information about computer automated system like BPM, CRM,
ERP, CASE, OLAP, EDM. There are examples software for each type of systems.
Documentation of QMS
Section associated with the documentation of the QMS contains information on the main documents of the quality system - quality policy, quality objectives,
quality manual, quality system procedures, process maps, quality records. It is considered the purpose of these documents, rules of development and responsibility
for the creation of documents. There are examples for some of them here.
ISO 9000 standards
This section includes information about key standards of quality system – ISO 9000:2015, ISO 9001:2015, ISO 9004:2009 and other standards of this series.
It contains stages of development series 9000 detailed description, explanation of eight principles of quality management, information about quality standards
for various areas of industry.
Audit enables to evaluate condition of quality system. This section presents information about quality management system audit, the aim of audit, audit
stages, types of quality audit and interested parties of quality audit. There are examples of audit documentation here.
This section includes information about stages of project for quality system implementation, recommendations for employee training, actions for the
development of documentation. It also includes information about quality tools (seven basic tools of quality, seven new tools of quality, quality function
deployment, failure modes and effects analysis) and more.
Training of personnel is a key issue for design, construction and implementation of the quality system. This section presents management systems and various
management methodologies courses from our project partners.